Luis Figueroa

Sales Operations Professional

Operations, Augmented — Augmenting Human Potential, One Workflow at a Time

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Sales Operations professional who sits at the intersection of people, process, systems, and AI. This portfolio is where I build in public - tools that solve real problems, experiments that document what's possible when operations thinking meets modern AI.

Why I Built This

Every tool here started as a personal pain point during my own career transition after a layoff. I built micro-learning courses to sharpen skills I kept seeing in job descriptions - change management and project coordination, SQL and Power BI alongside Excel I already knew, and Python basics to hold my own in conversations where some experience was expected. Separately, I used AI to help me document years of work I had never formally written down - feeding it the history of what I actually did so it could help me articulate the business process areas I operated in: process management and improvement, change management and adoption, channel and partner operations, and budget and financial operations support - and ultimately the commercial value those contributions created. Because it is almost impossible to pull years of experience out of your head on the fly in a way that lands with a hiring manager unless you have documented it as you went. From those sessions I produced real artifacts - presentations that walk through my work story and completed Power BI dashboards. If you want to see the outcomes and the work behind them, see the Beyond the Resume section below. I also earned the Google AI Professional Certificate along the way, and its AI for App Building course, vibe coding and AI-driven debugging, is exactly how these tools went from idea to something live. These tools are the result of that same process: think-tanks designed to kick-start ideas and help you see angles you had not considered, not final answers. I share them on LinkedIn, including my featured section, because problem-solving should not stop when your employment status does.

How I Operate
The Approach Behind the Work
A job title doesn't really tell you how someone works. Most of what I do happens before anyone even sees a fix: mapping how the process actually works, talking to the people stuck in it, figuring out what's worth changing. That part never makes it into a bullet point. This page does.
Operations Impact
I2B Channel Buildout
At Verizon Business, I formalized and scaled the company's first Indirect-to-Business (I2B) SMB partner sales channel through the Agent Transformation initiative. I established the operational foundation for an evolving integration effort designed to align external partner-store systems and processes with the internal channel experience - supporting a more unified, frictionless path to market. I execute the strategy while getting my hands dirty too.
From Formula to Function
Method in Motion
Screen-recorded tutorials teaching the formulas and dashboard-build techniques behind the stories on this page, with more added as I go.
Thought Leadership
Operations, Augmented
A series of presentations I created breaking down how my operations thinking translates directly into deploying AI safely and effectively. Having worked in the trenches of day-to-day operations, I view AI deployment through the lens of the people and processes it will affect, with a focus on the handoff pain points, process friction, and frontline realities that can make or break adoption — not merely its theoretical or assumed capabilities.
Learning Tools
15-Minute Course Blueprint
Fill in four fields. Your AI builds your full course roadmap, then teaches you one 15-minute session at a time - any topic, any AI, at your own pace.
Learning Tools
Prompt Coach
Type a rough prompt and get a score, a diagnosis, and a coached version — grounded in real prompt engineering research. Before/after diff, refinement buttons, and one-click export to Claude, ChatGPT, Gemini, or Copilot.
Interactive Tool
AI Role Revealer
Describe what you actually do — not your title — and get a specific read on what AI could be doing for your role right now. Then build a working prompt to go get it.
AI Workflows
AI Automations
Three personal workflows I got tired of doing by hand, a receipt-to-spreadsheet pipeline, scheduled research digests, and an inbox triage assistant. All built on Google Apps Script and the Gemini API's free tier, so the cost to run them is $0.
Behind The Build
Build. Use. Break. Fix.
What changes when one person owns the whole loop — building a tool, testing it the way a real user would, tracing what broke, and fixing the actual cause instead of the symptom. A short video walkthrough, with the full story behind it.
Career Tools
JD Analyzer
Is this job worth applying to? Paste any job description and get an honest ops read — what the role actually is, who it's really for, green flags, red flags, and the questions to ask before you commit. Then go deeper on the competency themes to understand what they're really evaluating.
Games
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DODGE
A fast-paced arcade stress-break. Fly a spaceship through a gauntlet of asteroids, comets, and alien craft — weave through the field, shoot what you can, grab shields and slow-mo, and outlast the boss waves across 20 levels. Score-based with a local leaderboard.
Games
QR code linking to the Stacked! game pageScan to play on your phone
STACKED!
A block-stacking arcade drop. Rotate and clear lines as the pace ramps up level after level, and chase a high score.
Games
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GLASS JAW
A first-person boxing game. Twenty fighters across five real styles — out-boxers, pressure fighters, brawlers, counter-punchers. Control the distance, read the punch, slip it or weave it, then make him pay. Lose and it's back to round one.
Games
WordSense
Build vocabulary the way reading does — through context, not memorization. Each round drops you into a real passage with one word highlighted. Figure out what it means from the clues around it. Adaptive difficulty, four levels, and a word bank that tracks what you've earned.
Completed
Career Courses
ACE®-Recommended for College Credit
Google AI Professional Certificate
7-course certificate from Google covering AI fluency across brainstorming, research, writing, content creation, data analysis, and app building. Built a portfolio of 20+ AI-assisted artifacts and vibe-coded a custom app.
Completed
Career Courses
ACE®-Recommended for College Credit
Google Project Management Professional Certificate
7-course certificate from Google covering Agile, budgeting, risk, and stakeholder communication. Documented the journey on LinkedIn along the way (OKRs, Gantt charts, and more).
Completed
Career Courses
ACE®-Recommended for College Credit
Google Data Analytics Professional Certificate
9-course certificate from Google covering spreadsheets, SQL, Python, and Tableau — the full data analysis process from asking the right questions to visualizing results.
In Progress
Career Courses
ACE®-Recommended for College Credit
Google Advanced Data Analytics Professional Certificate
Currently working through Google's 7-course advanced analytics certificate — statistical analysis, Python, regression models, and machine learning, building on the Data Analytics track. 2 of 7 courses complete; documenting the journey as I go.
Completed
Reskilling Program
Reskilling Coursework
Four courses completed through Verizon's Skill Forward reskilling program — Power BI, Python fundamentals, business process mapping, and project management, across edX and Udemy Business.
The games run right here

DODGE, STACKED!, and Glass Jaw are self-contained. They load instantly in your browser — no signup, no account, no cost, nothing to install.

The AI tools open in Claude

JD Analyzer, AI Role Revealer, Prompt Coach, the 15-Minute Course Blueprint, and WordSense open as live, interactive experiences inside Claude. Click “Open in Claude” on any of them and it opens directly.

Two things to know:

01 You need a free Claude account. Sign in at claude.ai first, then open the tool.
02 The tools that call Claude do it on your account's usage, not mine, and ask you to click “Allow” the first time. No API key, no card.
AI Notice

This portfolio contains tools powered by third-party AI (Anthropic Claude). All outputs are generated automatically and are intended as idea starters and thinking prompts only — not final recommendations, professional advice, or verified information.

AI-generated content may contain inaccuracies, hallucinations, outdated information, or results that vary based on web availability at the time of the request. Nothing produced by these tools should be used without your own independent review and judgment.

By using any tool on this site, you acknowledge and agree that:

  • Outputs are a starting point for your own thinking — not a substitute for professional career, legal, financial, or other advice
  • You are responsible for verifying any facts, claims, examples, or suggestions before applying them in any real context
  • Results may not reflect current market conditions, employer expectations, or industry standards
  • Luis Figueroa is not responsible for any outcomes resulting from the use of AI-generated content on this site

These tools are built to augment your thinking — the final judgment is always yours.